LOYALS is a firm of chartered accountants at The Busworks, 39 to 41 North Road, King's Cross, London N7 9DP. We work with owner-managed businesses across London, with particular depth in care and supported living providers, construction and CIS contractors, and hospitality and food businesses. Most of our clients turn over between £500,000 and £10 million.

Our ongoing engagements run from £500 to £2,500 per month plus VAT. A single-site business with monthly payroll and standard VAT usually sits near the lower end. A multi-site or multi-entity business with weekly or fortnightly payroll and judgement-heavy VAT sits higher. We do not take on ongoing work below £500 a month.

The fee is fixed and agreed before we start, so it does not move with the hours we spend.

It is one managed workflow with four stages. Your dedicated account manager knows your business inside out and is available Monday to Saturday from 10am to 7pm. Qualified accountants carry out the operational work, bookkeeping, payroll, bank analysis and VAT returns, on a set monthly cycle. A chartered accountant manages that work, reviews it alongside any notes you have raised and finalises it. Our quality controller, a senior chartered accountant, then checks everything and signs it off before it reaches you or HMRC.

Two chartered professionals stand behind every job, and you always have one named person to talk to.

Same day during working hours. Your account manager is reachable Monday to Saturday from 10am to 7pm by phone, WhatsApp and email, rather than through a general inbox. When they are away, a colleague who already knows your file covers it, so your deadlines do not move.

Yes. For care providers and other businesses with complex invoicing, we raise and track invoices, review the ageing weekly, chase on a structured cycle and reconcile remittances, then report the cash position monthly. It runs inside the same workflow as your accounts, so the people chasing your money are the same team that understands your payroll commitments.

Straightforward, and almost none of it lands on you. We write to your current accountant for professional clearance and request your records directly. You sign an engagement letter and authorise us with HMRC. That is usually the extent of your involvement, and it costs you nothing to switch.

Most moves complete within two to four weeks. We time it around your next filing so nothing is left mid-air.

You might not need to. If your business is a single site with one payroll run a month and no VAT complexity, a lower fee may be entirely appropriate and we will tell you so.

What our fee buys is a monthly cycle rather than an annual scramble, work managed by a chartered accountant and approved by a senior chartered accountant before it is filed, and a named account manager who answers the same day six days a week. Whether that is worth the difference depends on what happens in your business if any one of those is missing.

Yes, and it is one of the main reasons care providers and hospitality operators come to us. We run weekly, fortnightly and monthly payrolls including variable hours, overnight and unsocial-hours rates, holiday pay accrual on irregular hours, pensions auto-enrolment, and tronc schemes for hospitality.

It is a £750 written review of how your business is currently set up: your structure, tax exposure, what your present arrangement is costing you, and what we would change, with the options priced. You keep the report regardless of what you decide, and if you appoint us the £750 is credited against your first month.

It is the sensible starting point if you are weighing a structural decision, such as adding a second site or company, and want an answer before you commit.